Helping underclassmen find their paths

Sam Miller

Product Designer

Helping underclassmen find their paths

Sam Miller

Product Designer

Trailheads

CLASS PROJECT

Trailheads is a proposed GroupMe feature that connects college freshmen and sophomores with upperclassman mentors for help with major selection.

ROLE

Lead UX Designer

PROBLEM

Underclassmen at Dartmouth often change their major 1-3 times before settling on a course of study. They report difficulty in knowing which majors are truly the right fit for them, despite taking a variety of classes.

RESULTS

• Many student testers found areas of interest through our prototype

• 38 students reported increased clarity regarding major selection

• Upperclassmen felt satisfaction in giving back to college community

Background

Dartmouth College offers over 60 majors. However, a survey of undergraduate students revealed that, despite a wide selection of courses, ~40% of freshmen and sophomore students reported difficulty selecting the "right" major.

My team of designers was tasked with addressing this discrepancy; how might we assist students in discovering their perfect fit?

Process and iterations

Initial ideas and prototypes suggested a few different directions. We first considered an experience-based design, like a major fair. However, when considering student reach and temporal constraints, we instead opted for a solution integrated within current Dartmouth technological infrastructure.

The obvious next step was to audit Dartmouth's major selection software for potential points of improvement. Having experience with the tedious process of declaring a major, I went through the college's software searching for insights. The major declaration flow included standard instructions such as adding courses and justifying courses included in major curricula. However, I wondered if it would be possible to include a step that invoked personal reflection before a major was declared, as a way to confirm genuine student follow-through.

While it seemed promising, our prototype didn't test well with users. To them, the major declaration process was thorough enough to naturally discourage half-hearted major selection.

Research: students lack adequate anecdotal data

Within my team, I interviewed 10 underclassmen at Dartmouth to understand their experiences with the major selection system at Dartmouth. What I learned was eye-opening.

Of my 10 interviews, I discovered that the students who felt isolated from upperclassmen perspectives felt the most "lost" in the major selection process. Most students who knew what they wanted to do also mentioned that they were parts of interdisciplinary on-campus organizations.

Solution: leveraging existing tech

After running through other potential solutions, we realized something: why not tap into the most extensive community tool on campus?

At many colleges, students use the app GroupMe as a primary means of communication for clubs, sports teams, course chats, and student organizations. Our research indicated that roughly 84% of students belonged to at least 2 GroupMe communities. Was there a way to use GroupMe to connect inquisitive underclassmen with experienced upperclassmen?

Solution: using past course experience to connect students

Trailheads collects data on students' favorite and least favorite courses to match underclassmen with mentors through 1 on 1 chats.

SYNCING COURSE DATA

ENTERING ACADEMIC INTERESTS

FINDING PEER MENTORS

CHATTING WITH PEER MENTOR